Privacy Policy

This privacy notice for Shouxinpam, also known as Shouxin (“we,” “us,” or “our”), outlines how and why we may collect, store, use, and/or share your information when you utilize our services (“Services“). This includes activities such as:

Visiting our website at https://www.shouxinpam.com or any website of ours linked to this privacy notice

Downloading and using our mobile application (Shouxinpam Connect) or any other application linked to this privacy notice

Engaging with us in other related ways, including sales, marketing, or events

Reading this privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please refrain from using our Services. If you have further questions or concerns, please contact us at info@shouxinpam.com.

Summary of key points

This summary offers essential insights from our privacy notice. For detailed information on any of these topics, you can click the link following each key point or refer to our table of contents below to locate the section you need.

Personal Information Processing: When you interact with us and our services, we process personal information based on your actions, choices, and the products or features you utilize. Find out more about the personal information you share with us.

Sensitive Personal Information: We do not handle sensitive personal information.

Third-Party Information: We do not receive any information from third parties.

Information Processing Methods: We process your information for service provision, improvement, communication, security, fraud prevention, legal compliance, and with your consent for other purposes. Our processing is always based on valid legal grounds.

Sharing Personal Information: We share information in specific situations and with designated third parties.

Data Security Measures: We employ organizational and technical measures to safeguard your personal information. While we strive for maximum security, no system is completely immune to unauthorized access.

Privacy Rights: Depending on your geographical location, you may have rights regarding your personal information as per applicable privacy laws.

Exercising Your Rights: You can easily exercise your rights by visiting our privacy request page or contacting us directly. We will handle your requests in compliance with data protection laws.

If you want comprehensive details on how we handle the information we collect, we recommend reviewing our complete privacy notice.

Table of contents

1. What information do we collect?

2. How do we process your information?

3. What legal bases do we rely on to process your personal information?

4. When and with whom do we share your personal information?

5. Do we use cookies and other tracking technologies?

6. How long do we keep your information?

7. How do we keep your information safe?

8. Do we collect information from minors?

9. What are your privacy rights?

10. Controls for do-not-track features

11. Do united states residents have specific privacy rights?

12. Do other regions have specific privacy rights?

13. Do we make updates to this notice?

14. How can you contact us about this notice?

15. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal Information Disclosure:

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or contact us.

Personal Information Provided by You:

The personal information we collect depends on your interactions with us and the Services, the choices you make, and the products and features you use. This may include:

Names

Phone numbers

Email addresses

Mailing addresses

Job titles

Contact preferences

Sensitive Information:

We do not process sensitive information.

Application Data:

If you use our application(s), we may also collect the following information if you grant us access or permission:

Mobile Device Data: This includes device information such as your mobile device ID, model, manufacturer, operating system, version information, system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). For our application(s) users, we may collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.

Push Notifications: We may request to send you push notifications regarding your account or specific features of the application(s). If you prefer not to receive these communications, you can disable them in your device’s settings.

This information is primarily used to maintain the security and operation of our application(s), for troubleshooting, and for internal analytics and reporting purposes.

Information Automatically Collected:

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.

When you visit, use, or navigate our Services, we automatically collect certain information. This information, while not identifying you personally, may include:

Device and usage information: such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical details. This data helps maintain the security and operation of our Services and is used for internal analytics and reporting.

Log and Usage Data: This includes service-related, diagnostic, usage, and performance information automatically collected by our servers when you access or use our Services. Depending on your interaction, this may encompass IP address, device information, browser type, settings, activity logs (e.g., date/time stamps associated with your usage, pages and files viewed, searches, and other actions taken), device event information (e.g., system activity, error reports, hardware settings).

Device Data: We gather device data like IP addresses (or proxy servers), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

2. How do we process your information?

In Short: We process your information to provide, enhance, and manage our Services, communicate with you, ensure security and prevent fraud, and comply with legal requirements. We may also process your information for other purposes with your consent.

Purpose of Processing Personal Information:

Account Management: We process your information to facilitate account creation, authentication, and overall account management to ensure smooth functioning.

User Support: Your information is processed to respond to user inquiries and provide support for any issues related to our services.

Administrative Communication: We use your information to send administrative details about our products, services, policy changes, and other relevant information.

Feedback Requests: Processing your information allows us to request feedback and engage with you regarding your experiences with our Services.

Marketing and Promotional Communications: With your consent, we process your personal information for marketing purposes. You can opt out of marketing emails anytime.

Targeted Advertising: We may process your information to deliver personalized content and advertisements based on your interests and location.

Usage Trends Analysis: Information about your usage patterns helps us understand how to improve and tailor our Services to better meet your needs.

Marketing Campaign Effectiveness: Your information is processed to assess the effectiveness of our marketing campaigns and ensure relevance.

Vital Interest Protection: In critical situations, we may process your information to safeguard an individual’s vital interests, such as preventing harm.

3. What legal bases do we rely on to process your information?

In Short: We only process your personal information when we believe it's necessary and have a valid legal reason, such as your consent, legal obligations, contractual obligations, protection of rights, or legitimate business interests.

Legal Bases for Processing Personal Information:

Consent: We may process your information if you've given us permission for a specific purpose. You can withdraw your consent at any time.

Performance of a Contract: Processing may occur to fulfill our contractual obligations to you or at your request before entering into a contract.

Legitimate Interests: We process information for our legitimate business interests, ensuring they don't outweigh your rights and freedoms. For example, we may use your data for:

Sending information about special offers and discounts

Developing personalized advertising content

Analyzing service usage for improvements

Supporting marketing activities

Enhancing user experience through insights

Legal Obligations: Processing may be necessary to comply with legal obligations, such as cooperation with law enforcement, defending legal rights, or providing evidence in litigation.

Vital Interests: Information processing may occur to protect vital interests, including safety concerns.

Specifics for Canada:

Express and Implied Consent: Your express or implied consent guides information processing, with the ability to withdraw consent.

Exceptions: In specific cases under Canadian law, processing may occur without consent, including situations like:

Collection in an individual's interest when timely consent is impractical

Fraud detection and prevention

Business transactions under certain conditions

Assessing insurance claims

Communicating with next of kin in emergencies

Addressing financial abuse concerns

Investigating breaches or contraventions of laws

Complying with legal obligations or court orders

Collecting information produced in employment or professional contexts

Processing for journalistic, artistic, or literary purposes

Utilizing publicly available information as specified by regulations

This section is relevant if you are in the EU, UK, or Canada, outlining our legal bases and procedures for processing personal information.

4. When and with whom do we share your personal information?

In Short: We may share your information in specific situations detailed below and/or with the following third parties.

Instances of Information Sharing:

Business Transfers: Your information may be shared or transferred during discussions or activities such as mergers, asset sales, financing, or acquisitions involving our business.

Google Analytics Usage: We may share your information with Google Analytics to monitor and analyze Service usage. To opt out of Google Analytics tracking across our Services, visit https://tools.google.com/dlpage/gaoptout. For further insights into Google's privacy practices, refer to the Google Privacy & Terms page.

Google Maps Platform APIs: Certain Google Maps Platform APIs (e.g., Google Maps API, Places API) may necessitate sharing your information for functionality purposes.

These sharing instances are outlined for transparency and compliance with our data practices.

5. Do we use cookies and other tracking technologies?

In Short: we use cookies and related tracking technologies to gather and store your information. For detailed insights into our usage of these technologies and instructions on refusing certain cookies, please refer to our Cookie Notice.

6. How long do we keep your information?

In Short: we retain your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless legal requirements dictate otherwise. Once there's no ongoing legitimate business need, we will either delete or anonymize your information. If deletion isn't immediately feasible (e.g., due to backup storage), we will securely store and isolate your data until deletion is viable.

7. How do we keep your information safe?

In Short: we employ a combination of organizational and technical security measures to safeguard your personal information. While we strive to protect your data, no system is entirely foolproof against unauthorized access. Therefore, we cannot guarantee absolute security against hackers or cybercriminals. Your use of our Services implies acceptance of this risk, and we recommend accessing our Services within a secure environment for added protection.

8. Do we collect information from minors?

In Short: we do not intentionally gather data from or advertise to individuals under 18 years old. If you are under 18, you should use our Services with the permission and supervision of a parent or guardian. If we discover that we've collected personal information from someone under 18, we will deactivate the account and delete the data. If you believe we have collected information from someone under 18, please contact us at info@shouxinpam.com.

9. What are your privacy rights?

In Short: In today's digital age, privacy rights and data protection are crucial considerations for individuals using online services. If you reside in regions like the European Economic Area (EEA), United Kingdom (UK), Switzerland, or Canada, you are granted specific rights under applicable data protection laws. These rights empower you with greater control over your personal information and its usage by companies like ours.

Your Rights Under Data Protection Laws

Access and Copy: You have the right to request access to and obtain a copy of the personal information we hold about you. This allows you to understand how your data is being used and processed.

Rectification or Erasure: Should you notice inaccuracies or incomplete information in your personal data, you can request corrections or deletions. This ensures that your information is up-to-date and accurate.

Restrict Processing: You can request the restriction of processing your personal information under certain circumstances. This means that while your data is restricted, we will limit its use until the issue is resolved.

Data Portability: In some situations, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. This facilitates easier transfer of your information to another service provider.

Object to Automated Decision-Making: If automated decision-making processes are used, you have the right to object. This allows you to challenge decisions made solely by automated means without human intervention.

Withdrawal of Consent and Marketing Communications

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This applies to both express and implied consent as per relevant laws. Withdrawing consent does not affect the lawfulness of processing prior to withdrawal or processing based on other lawful grounds.

For marketing and promotional communications, you have the option to opt out. Simply unsubscribe from our emails using the provided link or contact us directly. While you may opt out of marketing messages, certain non-marketing communications essential for account administration or service-related matters may still be sent to you.

Account Management and Termination

You maintain control over your account information at all times. If you wish to review, modify, or terminate your account, you can easily do so by contacting us through the provided channels. Upon account termination, we will deactivate or delete your account and associated data from our active databases. However, we may retain some information for legitimate purposes such as fraud prevention, troubleshooting, investigations, enforcing legal terms, or complying with legal requirements.

Cookie Settings and Privacy Inquiries

Cookies and similar technologies are commonly used for tracking and enhancing user experiences on websites. You have the option to manage your cookie preferences by adjusting your browser settings. Keep in mind that disabling certain cookies may impact the functionality or features of our Services.

For any questions, comments, or privacy-related inquiries, feel free to reach out to us via email at info@shouxinpam.com. We are committed to addressing your privacy concerns and ensuring transparency in how we handle your personal information.

10. Controls for do-not-track features

Many web browsers and some mobile operating systems and applications offer a Do-Not-Track ("DNT") feature or setting. Activating this feature signals your privacy preference, indicating that you do not wish to have data about your online browsing activities monitored and collected.

As of now, there is no universally accepted technology standard for recognizing and implementing DNT signals. Consequently, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

In the event that a standard for online tracking is established and requires our compliance in the future, we will update this privacy notice accordingly to inform you of our practices regarding DNT signals and online tracking.

11. Do united states residents have specific privacy rights?

In Short: If you reside in California, Colorado, Connecticut, Utah, or Virginia, specific rights regarding access to your personal information are granted to you.

What Categories of Personal Information Do We Collect?

In the past twelve (12) months, we have collected the following categories of personal information:

Category Examples Collected

A Identifiers YES

(e.g., name, contact details, online identifiers)

B California Customer Records Statute information NO

(e.g., education, employment, financial details)

F Internet or other network activity YES

(e.g., browsing history, online behavior)

How Do We Use and Share Your Personal Information?

We use and retain collected personal information for providing services or as follows:

Category A: As long as the user has an account with us.

Category F: As long as the user has an account with us.

We may also collect other personal information when you interact with us for customer support, surveys, contests, or service delivery.

Sharing of Personal Information

We may disclose your personal information to service providers under written contracts. We do not sell or share personal information with third parties for business or commercial purposes.

California Residents

As a California resident, you have the right to request information about categories of personal information disclosed to third parties for marketing purposes.

If you are under 18 and have an account with us, you can request removal of publicly posted data.

CCPA Privacy Notice

Under the California Consumer Privacy Act (CCPA), you have rights such as:

Requesting deletion of personal data

Requesting information about collected personal data

Non-discrimination for exercising privacy rights

Limiting use and disclosure of sensitive personal information

You can exercise these rights by contacting us.

Colorado, Connecticut, Utah, and Virginia Residents

Residents of these states have rights under respective state privacy laws, including:

Right to access, correct, or delete personal data

Right to opt out of certain data processing activities

Right to appeal decisions related to privacy rights

To exercise these rights, please contact us using the provided information.

12. Do other regions have specific privacy rights?

In Short: Depending on the country you reside in, you may have additional rights regarding your personal information.

Australia and New Zealand

We collect and process your personal information according to Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020. This privacy notice meets the notice requirements outlined in both acts, including details on what personal information we collect, its sources, purposes, and who else may receive it.

If you choose not to provide the necessary personal information, it may affect our ability to:

Offer products or services you desire

Respond to or assist with your requests

Manage your account effectively

Confirm your identity and protect your account

You have the right to request access to or correction of your personal information at any time. Contact us using the details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you believe we are processing your personal information unlawfully, you can submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner or a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

Republic of South Africa

You also have the right to request access to or correction of your personal information at any time. Reach out to us using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you are unsatisfied with how we handle any complaint related to our processing of personal information, you can contact the Information Regulator in South Africa at the following email addresses:

General enquiries: enquiries@inforegulator.org.za

Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

13. Do we make updates to this notice?

We are committed to staying compliant with relevant laws and may update this privacy notice as necessary.

We reserve the right to update this privacy notice periodically. The revised version will be identified by an updated “Revised” date and will become effective as soon as it is accessible. If substantial changes are made to this privacy notice, we may notify you through prominent posting of the changes or by directly sending you a notification.

We encourage you to review this privacy notice regularly to stay informed about how we are safeguarding your information.

14. How can you contact us about this notice?

If you have any questions or comments about this notice, you can reach out to our Data Protection Officer (DPO), Miss Li, using the following contact details:

Miss Li

Room 407, Building 2, No. 111 Taixin Road, Wanjiang Street,

Dongguan City, Guangdong Province, 523057

China

Phone: +86 769-2315 5816

15. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us: info@shouxinpam.com